29 April 2024
Senior Service Desk Technician (Level2)
April 29, 2024
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Specialising in solutions like HyperV, VMWare, Azure, and MS365, they aim to enhance their service delivery and client satisfaction. As part of their expansion, they are hiring a Senior Service Desk Technician based in New Zealand to help support their Australian operations efficiently.
The Role
As a Senior Service Desk Technician, you will be instrumental in managing and resolving complex IT incidents and service requests, particularly focusing on technologies such as HyperV, VMWare, Azure, and MS365.
You will ensure swift and efficient service delivery by SLAs. Your responsibilities will include deep troubleshooting, documenting solutions, and disseminating this knowledge across the team.
Additionally, you will identify opportunities for improvement and support the implementation of projects that enhance client technology environments.
What They Offer;
- Fully Remote Work: Enjoy the flexibility of working from your home in New Zealand.
- Dynamic Team Environment: Be part of a culture that values integrity, accountability, and continuous improvement.
- Opportunity for Impact: Directly interact with clients and contribute significantly to modernisation initiatives.
Ideal Person;
- Proficient in managing and troubleshooting HyperV, VMWare, Azure, and MS365 environments.
- Experienced in Level 2 technical support with a strong background in IT infrastructure and network troubleshooting.
- Excellent problem-solving skills with a detail-oriented approach.
- A passion for technology and a commitment to improving user experiences.
- Exceptional communication skills and capable of working independently.
- Aligned with core values and eager to contribute to a positive company culture.
- Fully remote opportunity with a boutique consultancy (WFH)
- Boutique consultancy working across the Healthtech sector
- Contribute significantly to modernisation initiatives
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