09 April 2024
Support Engineer & CMS Specialist
April 9, 2024
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Responsibilities:
IT Support:
- Use strong interpersonal communication skills to assist content managers with website issues.
- Triaging website issue reports and completing L1 investigation.
- Triage and report bugs efficiently into the development team's backlog.
- Filling out error reports for bugs and escalating to the development team via Jira backlog.
- Engage with IT to define requirements and formulate acceptance criteria.
- Manage and load campaigns into a CMS, preferably Silverstripe; however, proficiency in other CMS platforms will be considered.
- Utilize a basic understanding of HTML/CSS to maintain content with a strong focus on UX and accessibility.
- Coordinate with teams to ensure the timely pursuit and finalization of content pieces.
- Proven experience in L1 IT support and content.
- Ability to begin immediately and collaborate in person with multiple teams.
- This is not a role for beginners; we're looking for candidates who bring seasoned experience and proactive initiative.
- A chance to contribute to something meaningful.
- A vibrant, supportive team environment.
- An opportunity to build professional experience in the non-profit sector.
Miguel Montanez, miguel@consult.co.nz
- 3-month initial contract opportunity with possibility of extension
- City fringe location/ $80.00 - 90.00 per hour GST
- Onsite role - Office work monday to friday required!
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