09 October 2025
Risk Analyst
October 9, 2025
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This fast-growing, New Zealand-owned business is redefining how Kiwis connect with financial services. Based in the heart of Auckland's CBD, they’re shaking off the old-school ways with a bold, values-driven culture that’s collaborative, innovative, and customer-obsessed. With strong growth plans and a switched-on, high-performing team, this is a place where great ideas thrive and careers can take off.
About the Role
This is a rare opportunity to make a role your own and shape how risk is managed across a forward-thinking business. There is currently external support for this function until you make your mark. You'll be central to building a smarter, sharper approach to compliance — suited to a start-up that’s growing fast. You’ll enjoy flexibility, autonomy, and a genuine chance to influence, backed by great leadership and a tight-knit team. Salary open to negotiation, $100-120k
Key Responsibilities:
- Lead monitoring of customer interactions, ensuring quality, fairness and compliance.
- Conduct control testing and deliver feedback that drives continuous improvement.
- Collaborate with multiple teams to identify risk trends and process efficiencies.
- Support incident investigations, complaint resolution, and regulatory reporting.
- Help shape risk culture through policy development, training, and advisory input.
So Who Are You And What Is Your Profile?
- A self-starter who thrives in fast-moving environments with minimal hand-holding.
- Strong communicator, able to simplify the complex and engage across all levels.
- Analytical thinker with solid experience in QA, compliance, or internal controls.
- Proactive problem-solver with a nose for process improvement and risk awareness.
- Commercially-minded, pragmatic, and comfortable balancing rules with outcomes.
- A collaborative team player who takes accountability and seeks feedback.
- Tech-savvy with excellent time management and attention to detail.
- Experience in insurance or call centre environments is a bonus.
Apply now or reach out to Jonelle at Consult: jonelle@consult.co.nz
***Studies have shown that women and people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If you're excited about this role, but your experience aligns less than 100%, we encourage you to apply.
- Bold, growing business with real start-up energy
- Central CBD location with hybrid flexibility once settled in
- Real impact, autonomy, and room to grow
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