Job Ref 3015799
Location Auckland CBD
Category Business Support
Type Permanent - Full Time
We are looking for gold star candidates who want to join a well known company. 

As the first point of contact for our clients customers your responsibilities will include:
  • phone/email and web chat interactions with customers
  • provide first point resolution when possible (hello role ownership)
  • deal with high volumes of calls whilst maintaining a high level of service
  • case management of an investigative nature
  • focus on customer retention 
Attributes we hope you have are:
  • top notch communication skills both over the phone and on email
  • great active listening skills
  • the ability to handle the pressure of high volumes of calls
  • be proactive, show initiative, drive, and love smashing goals
  • be customer focused whilst also showing care for the needs of others

If you have a successful track record of working in a role where similar attributes were necessary then this is the role for you. Previous call centre experience is not essential, but customer based experience is a definite bonus. Whether you are currently in a call centre not feeling valued as employee #1736 or working in a retail role wanting to take the next step in your career we would love to hear from you!

We would love to chat with you TODAY about this role. We can’t wait to hear from you soon! You can reach us on or give us a call on (+64) 9 410 7235
  • Great team, great location, great company
  • Competitive Salary and benefits
  • Actual career progression opportunities