24 June 2024
Product Analyst (CX & Data driven)

 June 24, 2024 
Consult Recruitment NZ > 24 June 2024Product Analyst (CX & Data driven)

24 June 2024
Product Analyst (CX & Data driven)

About the Company:
Our client is a leader in the broadcasting and telecommunications industry, renowned for their innovative approach and commitment to enhancing customer experiences. They operate within a dynamic and fast-paced environment, prioritizing technological advancements and user-centric solutions.

About the Role: We are looking for a Product Discovery Analyst with extensive experience in digital analytics, specifically within Media, eCommerce, or SaaS products. Reporting to the Digital Journeys Lead, this role focuses on end-to-end tagging, tracking, and dashboard development for digital sales and service experiences, driving insights and recommendations.

Key Responsibilities:
  • Work with analytics tools/platforms including Google Analytics, Looker Studio, and SmartLook.
  • Collaborate with engineering teams to ensure accurate tagging and data flow.
  • Design and optimize reporting dashboards for user pathways, funnels, and heat mapping.
  • Conduct A/B testing to optimize digital experiences.
  • Perform comprehensive data analysis to deliver insights on product performance.
  • Engage with stakeholders to gather requirements and present insights.
  • Ensure tracking and reporting align with customer and market insights.
  • Support annual and quarterly roadmap planning.
Key Skills and Experience:
  • Proficiency in digital analytics tools and platforms.
  • Strong collaboration skills with engineering and stakeholder engagement.
  • Experience in designing and optimizing dashboards.
  • Expertise in A/B testing and digital experience optimization.
  • Analytical skills for comprehensive product performance evaluation.
  • Excellent communication and presentation abilities.
  • Ability to understand and act on customer and market insights.
If you are passionate about driving digital innovation and insights, we encourage you to apply now!

Alex Maynard
  • Work with Google Analytics, Looker Studio and SmartLook
  • Working closley with CX, Product and teams to make a genuine difference
  • Great contract opportunity - leading rates - 6 month engagement

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