15 October 2021
Outbound Customer Service Consultant

 October 15, 2021 Lucy Micklefield
Consult Recruitment NZ > 15 October 2021Outbound Customer Service Consultant

15 October 2021
Outbound Customer Service Consultant

We are looking for gold star candidates, who want to join a fast-growing, up and coming company within the financial services industry. Based in Auckland CBD, close to Britomart this is not your usual dark, dank contact centre. 

As the first point of contact your responsibilities will include:
  • Outbound calls following up on leads generated by online advertising
  • Book appointments between customers and financial advisors
  • Meet KPI's (measured by quantity, quality and team goals)
  • Build strong relationships across the business using effective communication
  • Contribute to the AWESOME team culture... heaps of team social events such as whale watching, pub quizzes and many more!
Our client isn't a typical corporate, internal development and career progression is at the heart of the business. They will also pay for you to complete your Level 5 in Financial Services, and an achievable monthly bonus scheme is available for meeting KPI's!

Attributes we hope you have are:
  • Top-notch communication skills both over the phone and on email
  • Great active listening skills
  • Strong resilience is essential
  • The ability to handle the pressure of high volumes of calls
  • Be proactive, show initiative, drive, and love smashing goals
  • Be customer focused whilst also showing care for the needs of others
If you have a successful track record of working in a role where similar attributes were necessary then this is the role for you. Previous call centre experience is not essential, but customer based experience is a definite bonus. Whether you are currently in a call centre not feeling valued or working in a retail role wanting to take the next step in your career we would love to hear from you!

We would love to chat with you, please click APPLY or contact Lucy at lucy@consult.co.nz
  • $55,000 per annum monthly bonus scheme
  • Located in Commercial Bay (Auckland CBD)
  • Progression and training provided (Level 5 Financial Service certificate)

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