31 May 2021
Customer Care Representative

 May 31, 2021 Lucy Micklefield
Consult Recruitment NZ > 31 May 2021Customer Care Representative

31 May 2021
Customer Care Representative

A little bit about the Company:Our Client is a market-leading, global organisation with a long, established history and a bright and dynamic future. They build distinctive brands that excite their consumers and satisfy their needs in a highly complex and competitive retail environment.A little bit about the Role (12 month fixed term contract): This is a newly created role, responsible for handling customer queries via a variety of channels, including phone, email and social media, to create a best-in-class customer experience.You will be accountable for:
  • Being the first point of contact for customer enquiries received through phone, email, website contact and social media channels
  • Delivering a market-leading customer service experience, and driving customer loyalty
  • Providing product education and expert advice to customers
  • Analysing and problem-solving customer queries, and following them through to successful resolution
  • Assisting customers in completing online orders and managing their order subscriptions
  • Proactively informing the Customer Engagement Team on any potential issues or customer trends.
A little bit about your background:You will be a customer service superstar who has a proactive nature and excellent communication skills. You will be tech-savvy, a quick learner with an analytical mindset. Experience from an FMCG background is preferable. A little bit about their culture:  They are all about freedom of choice — whether it's their people or products. Combined with their entrepreneurial spirit, it's what's driven their phenomenal success.  They also excel at developing their own people into leaders of the future. As an organisation with a high-performance culture, they will expect a lot from you, but they will also support you every step of the way to help you deliver. If you're passionate and ambitious, rapid career progression is a reality here. And because they’re such a large company, there are plenty of exciting opportunities for you to develop a truly extraordinary career.If this sounds like your ideal role and you want to work for a truly great company, please apply now or email lucy@consult.co.nz!
  • 12 month fixed term contract (ASAP start)
  • CBD location
  • Fantastic culture
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